Business Administration Level 3 Apprentice
London South East college

The Employment and Distance Learning Apprentice will undertake a range of daily administrative duties, working alongside the Employment and Distance Learning Coordinator and Distance Learning Engagement Officer. The role will provide support in key functions for the department, to ensure an effective and smooth running of the department.

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What will the apprentice be doing?

Duties and Responsibilities

The persons appointed will be required to work flexibly within a team environment and will be allocated a range of duties and responsibilities. The post holders will work closely with the Employment and Distance Learning Coordinator and other College staff. They will communicate and work with both internal and external contacts. The duties allocated may be varied or changed by the line manager, dependent on the needs of the service.

KEY RESPONSIBILITIES OF THE JOB HOLDER:

• To handle awarding body registrations for learners
• To handle withdrawals and completion claims for learners
• To professionally handle inbound and outbound telephone calls with learners, to provide welcome calls, support calls and respond to learner queries
• To professionally handle inbound and outbound electronic enquiries with learners, providing guidance, advice or signposting where required
• To maintain up-to-date and accurate contact records for all learners
• To handle inbound and outbound posts, sending learner certificates in a timely manner
• To run reports from the MIS system to identify learners at risk, unregistered or unclaimed learners
• To support the Distance Learning Engagement Officer with any retention, engagement and completion initiatives with learners, such as circulating learner newsletters
• To support the Employment and Distance Learning Coordinator with administrative reports and departmental tasks, such as meeting minute taking
• To work with the employment and distance learning team on various administrative requests, such as stationery orders
• To manage all processes and administration requirements in accordance with contract requirements

General:

The post holder may be required to perform duties other than those given in the job description for the post. The particular duties and responsibilities attached to posts may vary from time to time without changing the general character of the duties or the level of responsibility entailed. The post holder must comply with and implement relevant health, safety, security and welfare processes as required by the relevant statutory or college procedures.

What is the expected career progression after this apprenticeship?

Further progression may well be available in other areas within our sector, upon successful completion of Level 3 Business Administration apprenticeship. 

Annual wage

£19,182 a year

Expected duration

1 Year 6 Months

Possible start date

23 Jun 2025

Date posted

23 Apr 2025

Reference number

1000316704

Positions

1 available

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Presentation skills, Administrative skills, Analytical skills, Logical, Team working, Creative, Initiative, Non judgemental, Patience

Qualifications

GCSE Maths and English (Grade A*-C / 9-4) Essential